Digital transformation of pandemic response

Facing the heavy impact of the epidemic and prolonged social distancing, the business community has actively and actively found new directions, applying digital transformation in business operations to be able to maintain maximum operations. manufacturing business.

The existing digital economy model is clearer than ever as more than 80% of business leaders identify digital transformation as increasingly urgent; 65% of businesses expect to increase investment in digital transformation, and high-priority solutions in businesses today are large-scale remote work, e-commerce and marketing, as well as process automation. production and business processes.

According to the Vietnam Chamber of Commerce and Industry (VCCI), many sustainable businesses have created good practices in digital transformation, such as Viettel, FPT, Agribank, Vinamilk, Samsung Vietnam, and Ericsson Vietnam. , Traphaco...

These experiences, shared and replicated, will help businesses, especially small and medium-sized enterprises, find new business opportunities and overcome challenges caused by the pandemic.

However, technology experts are concerned that many Vietnamese enterprises are still quite vague when orienting and implementing production and business activities according to the digital economic model. One of the limitations of the vision of businesses is the inability to clearly separate the difference between the concept of "digital transformation" and "digitization".

In fact, most businesses that are new to digitization are purely converting existing data and documents into digital formats. While digital transformation requires the application of digital information technology to transform business processes; analyze, evaluate, restructure, come up with appropriate strategies and business models, bring efficiency to the business.

Microsoft Corporation recognizes that digital transformation in Vietnam has many advantages thanks to nearly 70 million people using the Internet and information technology infrastructure equivalent to many developed countries. 4G and 5G mobile networks, cloud computing (Cloud) in parallel with artificial intelligence (AI), automation, big data (Big Data) and internet of things (IoT) platforms... more than 13,000 digital technology enterprises applied and developed effectively.

The technology platform, mechanisms and policies already exist, but not all businesses are ready to step into this "playground" to make a breakthrough because in digital transformation, changing habits is the biggest difficulty and receiving recognition. Truth is the biggest challenge.

From the experience of successful digital transformation businesses, it shows that managers base on the characteristics of their businesses and organizations to evaluate and choose the appropriate digital transformation model on 5 important platforms including: : strategic direction; centralized administration; information technology and operation technology (IT/OT) solutions; highly qualified human resources and support links.

These key platforms will help businesses increase operational efficiency and improve competitiveness by cutting operating costs, improving product quality, reaching more customers, and optimizing supply chains. The most important thing is that the workforce accessing and mastering technology will contribute to increasing labor productivity by up to 21% (survey data in 2020).

Obviously, today's digital transformation is not only a game for big businesses, but the accessibility has expanded to small businesses and start-ups. The superiority of technology and digital transformation in the new era thus also shows the human side of the sustainable development goals, which is "leaving no one behind".

Thanh Thao

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